Ridgedale Surgery Center

Highly recommend! Their Covid protocols made me feel at ease, all the staff, nurses, anesthesiologist and doc were all wonderful. Not a place anyone wants to be but we all NEED to be for our screenings.

I am unsure where all of these negative reviews are coming from but it makes me compelled to give my review of nothing short but a pleasant & comfortable experience from start to finish. Upon arrival, I was met by Gladys the front desk receptionist lady where everything was taken care of without any issues. I then waited in the waiting room & was taken into the surgery room where I was taken care of by Donna & Shannon, if I recall correctly. They were fantastic & made me feel at ease through out the entire process. Next I spoke with my anesthesiologist Dr. Negron and she was super sweet. Anesthesia is a scary thought to me but made me feel very comfortable. The 2 nurses Ashley & Kat were friendly as well & there was no point in time where I felt anyone was unprofessional or did not care about my procedure or me as a patient. During my recovery process, the nurse David was fantastic taking care of me and explaining my post op instructions to me. Even if I was a little loopy, I remember him being there & attentive to my needs. Thank you to the staff at Ridgedale Surgical Center for making me feel comfortable during my pre-op "set up" & of course thank you to Dr. Brys for being a fabulous surgeon ( I am about 6 days post-op & eager to see my "final" results).

If it weren't for my Dr. who was wonderful, I would have given this 2 stars. I was met with a very rude office person whom argued with me about owing a sizeable amount of money before having my procedure. It was not the nice lady who checked me in, but someone else who claimed to speak with my insurance company. That was untrue as when I got home and called my insurance, they informed me that there were no notes of a call, which meant they only listened to an automated response. And I was right, I owed $0 and am now waiting for a refund so not to incur finance charges. I feel I should have gotten a call much sooner about this not told the morning of. Especially since I had been fasting for over 36 hours. She also treated me poorly when I had asked to use the restroom, when I had already waited an hour and a half. She said very bluntly, "Well, can't you just hold it??" The rest of the staff and nurses, Dr's were quite nice. But this experience put me in a terrible frame of mind right before I was going under anesthesia. I understand it was busy but the way I was treated was uncalled for.

Everyone here is so organized, friendly and kind. I was so unbelievably nervous to go in for my procedure, however, the ladies at the front desk were welcoming and helpful and friendly. Then, the nurse who took me into pre-op made me SO comfortable and walked me through every single step. She eased all of my concerns and made me so much less anxious. She even used a smaller needle for my IV which eliminated the anxiety I have about needles. My anesthesiologist was equally as friendly , and I felt so safe. The facility is clean, and their COVID protocols made me feel even more safe. I woke up from my procedure to friendly faces, and they gave me an ice pop to ease the pain in my throat. I hope I don’t need another procedure, but if I do, I really hope it can be performed here. Thank you to everyone who was with me yesterday through this process. What wonderful, kind, and knowledgeable people!

I just had a tonsillectomy there today and I had nothing but a great experience! I was nervous, as this was my first surgery in years, and also during the covid-19 era. The receptionists were very nice! As well as my nurses, Donna & Karen. I felt very safe and cared for the entire time. Was honestly a very smooth and pleasant experience considering it was for surgery!! Would definitely recommend this center to my friends and family.

I was nervous about having my daughters surgery here after reading the reviews. I’m so happy I went with my gut. They were all amazing, the whole procedure went great. The surgery center is very clean and organized, all the doctors and nurses (Amy) in particular we delt with were beyond amazing. I can’t thank them all enough! Don’t always believe what you read on the internet trust in your gut and most importatly trust your doctor!

After reading some reviews I was really concerned about having my kids surgery done at this facility. Honestly I have zero complaints. I had three kids that had tubes and adenoids out on the same day. The staff was nice, nurses were great and doctors were great with amazing bedside manners. I’m a registered nurse who used to work in the recovery room and I was very impressed with the care my kids received. The center provided me with my insurance benefits and explained what I needed to pay and what was covered and I came prepared. I was very stressed out about having three kids scheduled on the same day but the staff made everything smooth sailing. My family and I had a very good experience.

I've had several procedures at Ridgedale with Dr. Shah & staff. All have been professional, comfortable & effective. John the nurse always does a great job with the IV, & is very knowledgeable. (Am a Medicare patient).

Organized, clean and efficient facility for same day surgery with your own doctor.

The nurses and anesthesiologist were wonderful with both of my children.